What is casework? 

Casework is the day-to-day support that can be offered by a Member of Parliament to their constituents.

MPs are able to contact a number of different government agencies and departments on behalf of their constituents, including the local council. I maintain a busy constituency office that processes hundreds of items of casework every month, and my team are ready to offer support on a range of issues affecting people in Luton North. Examples include, among others:

• Housing, homelessness, eviction and tenancy support.
• Benefits and other social security payment.
• Asylum, immigration and citizenship.
• Local campaigns and support groups.
• Education.
• Health.

I also receive emails from constituents on policy matters, relating to particular campaigns being run by organisations or to express their position on an upcoming piece of legislation or the political affairs of the day, or to ask to write to a particular Minister or government department on a specific issue.

What happens if I contact you for help? 

If you email my main Parliamentary email account, a member of my team will log your case with our caseworker software and make any inquiries on your behalf to assist with the matter as best we can.

If you telephone our office, we will ask that you either email or fill out a written consent form for us to make representations on your behalf. We aim to reply to all emails and phone calls promptly.

Casework statistics for 2023